Need More Help?
If you need more assistance, visit the Training page in Provider Resources for tutorials and learning aids. You can also contact EyeMed at 1-888-581-3648 from 8:00 a.m. to 8:00 p.m. ET.
Fields and Definitions
User ID – Enter the user ID provided to you upon registration.
Password – Enter your password; passwords must be 8 or more characters long and contain at least 1 capital letter, 1 lowercase letter and 1 number. You cannot use special characters or symbols, and you cannot use the same password more than once.
Below are answers to common questions about logging into our system.
How do I register?
To register, complete the online request form available at www.eyemedinfocus.com.
What are the minimum system requirements?
For secure access required by new international security regulations, at a minimum upgrade to Google Chrome version 40, Google Android OS browser 5.1 - 5.1.1, Mozilla Firefox 34, Microsoft Internet Explorer 11, Microsoft Edge 12, Apple Safari 1, Apple Safari mobile 3, Opera mobile 8 or more up-to-date versions.
Why can’t I log in?
You may have trouble logging in for the following reasons:
- Hours of Operation– The system is available Monday through Saturday 7:00 a.m. to 1:00 a.m. (ET) and from 11:00 a.m. to 8:00 p.m. (ET) on Sunday.
- Lock Out Period– After 3 unsuccessful attempts to log in, the user account will be locked. Please use the Forgot Password link to reset your password.
- Account Inactivity – If you do not log in for 120 days, your account will be disabled. Please complete call 888.581.3648 to reactivate your account.
I forgot my password.
If you have forgotten your password, use the Forgot Password link to reset it.
Why do I have to change my password?
For security reasons, you must change your temporary password when you enter the system for the first time, and you’ll be prompted to change your password every 120 days after that. Passwords must be 8 or more characters long and contain at least 1 capital letter, 1 lowercase letter and 1 number. You cannot use special characters or symbols, and you cannot use the same password more than once.
What do you mean by “Secure” site area?
EyeMed takes security and privacy very seriously. This part of our Web site requires a valid User ID and password in order to enter. We have adopted the latest technology and standards for online security. In addition, we will not sell, distribute or share your information with any outside party.