Common Questions

How do I reset my password?
You'll be able to select a new password after you enter a validation token that allows us to confirm your identity. We'll send the token to the email address on file for this user.

Why do I have to request a token?
For security reasons, EyeMed uses what's called two-factor authentication. This means we need to verify your identity through a means outside of the system. In the case of our online claims system, you'll receive an email with a unique token that you must enter to complete the password reset process.

Where is the token email sent?
You'll receive the token at the email address on file in the online claims system. To see the email on file, go to Manage My Profile, then select View User Account Associations. If there's no email on file, we won't be able to provide you with a reset token an d you'll have to call us at 888.581.3648 for assistance.

What if I don't receive the email?

First, check your spam folder and be sure to white list "eyemed.com." Next, try requesting a new token by clicking the Forgot Password link on the home page again. If the problem persists, call us at 888.581.3648 for assistance.

How long is the token valid?
The token is valid for 24 hours. If the token expires, simply return to the log-in screen and request a new token through the Forgot Password link.

What if my token expires?
If the token expires, simply return to the log-in screen and request a new token through the Forgot Password link.